Privacy Policy

Our Commitment to Your Privacy

This Privacy Policy details how The Roastery Nook collects, uses, maintains, and discloses information collected from users (each, a "User") of the theroasterynook.co.uk website ("Site") and our related services, including in-store purchases and business consultations. This policy applies to the Site and all products and services offered by The Roastery Nook.

Last Updated: 15th May 2024

At The Roastery Nook, your trust is paramount. We handle your personal data with the utmost care, ensuring transparency in all our operations. Our commitment to privacy extends across our website interactions, retail coffee sales, and our bespoke business services, including wholesale supply and barista training.

For any questions or concerns regarding this policy or your data, please do not hesitate to contact our dedicated Privacy Officer:

Information We Collect

The Roastery Nook collects various types of information to provide and improve our services, ensuring a seamless and personalised experience. The nature of the data collected depends on your interaction with us:

• Personal Identification Information: When you create an account, make a purchase (online or in-store), subscribe to our newsletter, or fill out a form, we may collect your name, email address, mailing address, phone number, and payment details.
• Technical Information: As you navigate our Site, we automatically collect non-personal identification information. This may include your browser name, the type of computer or device used, and technical information about your means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. This is primarily for website functionality and analytics.
• Business Account Information: For our wholesale partners and consulting clients, we collect relevant business details such as company name, VAT number, business address, and contact persons' information, essential for contractual agreements and service delivery.
• Communication Records: Any interactions you have with our customer service team, whether via email, phone, or chat, are recorded to help us resolve inquiries efficiently and improve our support.
• Payment Information: All payment transactions are processed securely by trusted third-party payment processors. While we do not store full payment card details on our servers, we receive transaction-related data necessary for order fulfillment and fraud prevention, such as confirmation of payment or partial card numbers.

How We Use Your Information

We use the information we collect for various legitimate business purposes:

• To Process Transactions: Your personal information helps us process your coffee orders, manage subscriptions, and deliver wholesale supplies accurately and efficiently. This includes order fulfillment, shipping, and handling returns.
• To Improve Customer Service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site, allowing us to tailor content and offerings.
• For Marketing Communications: With your explicit consent, we may use your email address to send you information and updates pertaining to your order, occasional company news, updates, related product or service information, etc. You can opt-out of marketing communications at any time.
• To Enhance Our Business: Data analytics help us understand market trends, refine our roasting processes, and develop new products and services that truly meet our customers' evolving tastes.
• For Legal Compliance and Fraud Prevention: We use information to comply with legal obligations, enforce our terms and conditions, and prevent fraudulent activities, ensuring a secure environment for all our patrons.

Information Sharing and Disclosure

The Roastery Nook does not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Specific scenarios for data sharing include:

• Service Providers: We work with trusted third-party companies that perform services on our behalf, such as payment processing (e.g., Stripe, PayPal), shipping providers (e.g., Royal Mail, Parcelforce), IT and system administration, and email delivery services. These providers are only given the information they need to perform their designated functions and are contractually obligated to protect your data.
• Legal & Regulatory Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of The Roastery Nook, prevent or investigate possible wrongdoing, or protect the personal safety of users of the Service or the public.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

Data Security and Protection

The security of your personal data is paramount to us. We implement a variety of robust security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information:

• Technical Measures: Our Site is equipped with Secure Socket Layer (SSL) technology to ensure that all data transmitted between your browser and our web servers remains encrypted and secure. We employ firewalls, intrusion detection systems, and regular vulnerability scanning to protect against unauthorized access.
• Access Controls: Access to personal data is strictly limited to employees who need the information to perform a specific job (for example, billing or customer service). All employees are trained on data protection best practices and our security protocols.
• Regular Audits: Our systems undergo regular security audits and assessments to identify and address potential weaknesses proactively, ensuring continuous improvement of our security posture.
• Incident Response: We have established clear protocols for detecting, responding to, and reporting any potential data breaches, in full compliance with regulatory requirements.
• Industry Standards: We strive to adhere to industry-standard security best practices and are committed to maintaining compliance with relevant certifications and regulations wherever applicable.

Your Privacy Rights and Controls

Under GDPR and other applicable data protection laws, you have specific rights regarding your personal data. The Roastery Nook is committed to facilitating the exercise of these rights:

• Right to Access: You have the right to request copies of your personal data we hold.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure ('Right to be Forgotten'): You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Marketing Opt-Out: You can manage your communication preferences or opt-out of marketing emails at any time by following the unsubscribe link in our emails or by contacting us directly.
• Complaints: If you have concerns about our data handling, you have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner's Office (ICO).

To exercise any of these rights, please contact us using the details provided in the 'Policy Updates and Contact Information' section below.

Cookies and Tracking Technologies

Our Site uses "cookies" to enhance User experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

We use different types of cookies for various purposes:

• Essential Cookies: These are strictly necessary for the operation of our website, enabling core functionalities like secure login, shopping cart management, and payment processing. Without these, the website cannot function correctly.
• Analytics Cookies: We use Google Analytics to collect information about how visitors use our site (e.g., pages visited, time spent on site, traffic sources). This data is anonymized and helps us understand website performance and improve user experience.
• Marketing Cookies: These cookies track your browsing habits to enable us to show you personalized advertisements for our products and services on other websites or social media platforms. We only use these with your explicit consent.
• Third-Party Cookies: Some features on our site, like embedded videos or social media sharing buttons, may set cookies from third-party services (e.g., YouTube, Facebook). We do not control these cookies.

You can manage your cookie preferences through our cookie consent banner, or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.

Policy Updates and Contact Information

The Roastery Nook has the discretion to update this privacy policy at any time. When we do, we will revise the 'last updated' date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

We will notify you of any material changes to this policy by posting the new policy on this page and, where appropriate, through a prominent notice on our website or via email. Your continued use of the Site after any modification to this policy will constitute your acceptance of such modification.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

We are dedicated to ensuring the protection of your personal data and are always available to address your concerns.